Social Interaction

The amount of social interaction in the workplace has a strong impact on personal satisfaction, motivation and performance. Companies today therefore try to create a working environment where employees are forced to interact with each other. Apple built its new campus for the corporate headquarter in a round shape, where people can easily meet in the central park, access different divisions quickly and where they have hang-out areas that facilitate the communication between different departments. All of this promotes the exchange of information between individuals which helps to spark innovation as a result of the collaboration between people with diverse mind sets, educational backgrounds and responsibilities. Not only is this social interaction an essential need of our human character, but it further fosters the relationships between employees which establishes a bond of trust. This trust helps to smooth team working processes that will then run more efficiently, because people know that they can rely on each other. On top of that, people who often interact with each other have a better understanding and even care more about the needs of the other team members. Thus, it is important to create a working environment where employees are incentivized to interact with each other and where their communication is facilitated in every way.

A manager has the power to influence the composition of teams, the amount of team work, and the distribution of shared responsibilities over different employees and departments. In some cases, it is not possible to divide work tasks between several individuals, but in general collaborating helps to avoid mistakes, spurs creativity and makes the work more enjoyable. On top of this work-related interaction, team building events are a great way to bring employees closer together, to establish this bond of trust and to create an atmosphere where everyone is rallied around the same company goal.

The value for “Social Interaction” gives an overview of the quality of internal relations in the working environment. Furthermore, it encompasses the quality of communication inside the company, both vertical and horizontal. A high value above 70 is a broad indicator and not too specific since a good environment can mean collaboration and cooperation in one company or a strict and healthy competition in another. In total, it shows that employees interact with each other regularly on different levels, portraying a healthy team atmosphere. A low value below 30 means team work is considered cumbersome and causing troubles which is evidence of a lack of communication, bad team cohesion and thus low performance.